Technology-mediated communication with patients: WhatsApp Messenger, e-mail, patient portals. A challenge for pediatricians in the digital era.

Technology-mediated communication with patients: WhatsApp Messenger, e-mail, patient portals. A challenge for pediatricians in the digital era.

Arch Argent Pediatr. 2018 Aug 01;116(4):e554-e559

Authors: Krynski L, Goldfarb G, Maglio I

Abstract
The digital revolution will have a profound impact on how physicians and health care delivery organizations interact with patients and the community. Primary pediatric care has been historically known in our setting because pediatricians are widely available for consultations. The rapid development of information and communication technologies and their impact on people's life pose a new challenge for pediatricians in relation to the way they communicate with the families of the patients they see. The objective of this article is to analyze the available channels for communication mediated by information and communication technologies with patients, and to propose recommendations for their adequate use.

PMID: 30016032 [PubMed - in process]